RETURNS & REFUNDS POLICY
Last updated: September 29, 2026
You may request a return within 30 days after tracking shows that your order was delivered. Eligible items must be unworn, unused, clean, and in their original condition, with the original packaging and all included accessories.
To start a return, contact BarePace through our Contact Us page with your order number and reason for return. Returns sent without prior approval may not be accepted. Once approved, we will provide the correct return instructions and address. Do not send a return to the address on a shipping label unless instructed.
RETURN SHIPPING
For returns caused by a change of mind, an incorrect size selection, or another reason not caused by BarePace, the customer is responsible for return shipping costs. We recommend using a trackable service. Original shipping charges and optional Shipping Protection fees are non-refundable after shipment.
If you received the wrong item, an incorrect size or color, a defective product, or an item damaged during transit, BarePace will provide an appropriate resolution and cover approved return or replacement shipping costs.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order after delivery. Contact us within 5 days if an item is damaged, defective, missing, or incorrect. Include your order number, a description, and clear photos or video of the item, packaging, and shipping label when applicable.
Optional Shipping Protection is not required for an incorrect item, a manufacturing defect, or an item that arrived damaged. These issues remain covered by this policy.
INSOLES AND HYGIENE-SENSITIVE ITEMS
Insoles may be returned only if they are unused, untrimmed, clean, and in their original packaging. Insoles that have been cut, trimmed, worn, soiled, or otherwise altered cannot be returned unless they arrived defective or incorrect.
NON-RETURNABLE ITEMS
We cannot accept returns for items showing wear, washing, alteration, odor, dirt, or customer-caused damage; worn or trimmed insoles; items missing original packaging or accessories; gift cards; final-sale items unless defective or required by law; or items returned without prior authorization.
PROMOTIONS, BUNDLES, AND FREE GIFTS
Returns from Buy 3, Pay 2, bundle, gift-with-purchase, or similar promotions are recalculated based on the items you keep. If the remaining items no longer qualify, the refund may be reduced by the discount or free-item value. Free gifts must be returned unused with the qualifying purchase or their value may be deducted. Product-specific offers, including discounted insoles, may not be combined with other promotions when stated on the product or checkout page.
ORDER CHANGES AND CANCELLATIONS
You may request an order change or cancellation within 6 hours of purchase. Contact us as soon as possible with your order number. After 6 hours, fulfillment may have started and changes or cancellations cannot be guaranteed. An order is not canceled until BarePace confirms it. If already shipped, the standard return process applies.
REFUNDS
After receiving and inspecting an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may require an additional 5–10 business days to post the funds.
Return shipping, original expedited shipping, and optional Shipping Protection fees are non-refundable unless the return is caused by BarePace or required by law. If more than 15 business days have passed since approval, contact us through our Contact Us page.
ADDRESS ERRORS, REFUSED ORDERS, AND UNCLAIMED PACKAGES
Customers are responsible for a complete and accurate delivery address. Contact us within 6 hours if an address needs correction. We cannot guarantee changes after fulfillment begins.
Additional costs caused by an incorrect address, refused delivery, failure to collect a package, or return-to-sender event may be deducted from the refund where permitted by law. Additional shipping charges may apply to a replacement shipment.
This policy does not limit rights available under applicable consumer protection laws.